These Terms of Service govern your access to and use of saigoncrafter.com and the purchase of goods from it. Please read them before you place an order. By placing an order you confirm that you accept these Terms and that you have the legal capacity to enter into a contract.
1. The parties and how to reach us
1.1 The site and the shop are operated by Saigon Crafter, a sole proprietorship established in Houston, Texas, United States ("Saigon Crafter", "we", "us", "our").
1.2 "You" means the person who accesses the site or places an order. "Customer" has the same meaning.
1.3 All notices to us must be sent to [email protected]. We treat email as a valid means of notice under these Terms, and by contracting with us you agree that we may give you notice by email at the address held on your order.
2. Defined terms
2.1 In these Terms the following words have the meanings given to them here.
- "Goods" means the products offered for sale on the site.
- "Order" means your offer to purchase Goods, submitted through the checkout.
- "Order Confirmation" means the email in which we accept an Order.
- "Contract" means the contract of sale formed under clause 4.
- "Personalised Goods" means Goods made to your specification, including any item incorporating a photograph, name, date or other content you supply. The spelling "personalized" is used elsewhere on the site and has the same meaning.
- "Customer Content" means any photograph, image, text, name, date or other material you upload or send to us in connection with an Order.
- "Policies" means the Privacy Policy, the Cookie Policy, the Shipping Policy and the Returns and Refunds Policy published on the site.
- "Business Day" means a day other than a Saturday, Sunday or public holiday in the State of Texas.
2.2 Headings are for convenience only and do not affect interpretation. The words "including", "for example" and "in particular" are illustrative and do not limit what precedes them. References to writing include email.
3. Documents that form part of these Terms
3.1 The Policies are incorporated into these Terms by reference and form part of the Contract.
3.2 If a Policy conflicts with these Terms, these Terms prevail, except where the Policy states expressly that it prevails on that point.
3.3 These Terms and the Policies together constitute the entire agreement between you and us in relation to their subject matter, and supersede any prior statement, representation or understanding. Nothing in this clause limits liability for fraudulent misrepresentation.
4. How a contract is formed
4.1 The display of Goods on the site is an invitation to treat and not an offer capable of acceptance.
4.2 Submitting an Order is an offer by you to purchase the Goods on these Terms. An automated acknowledgement of receipt does not amount to acceptance.
4.3 The Contract is formed only when we send an Order Confirmation. Until then no Contract exists between us.
4.4 We may decline any Order at our discretion, including where the Goods cannot be produced, where a price or description was published in error, where we suspect fraud, where the Order breaches clause 8, or where we are unable to ship to your address. If we decline an Order after your payment method has been charged, we will refund the full amount and you will owe nothing.
4.5 Each Order is a separate Contract. Accepting one Order does not oblige us to accept another.
5. Description of Goods and made to order production
5.1 Every item is produced after an Order is accepted. We hold no finished stock. Production times are stated in the Shipping Policy and are estimates given in good faith, not guarantees of a delivery date.
5.2 We take reasonable care to describe and photograph Goods accurately. Colours displayed on your screen may differ from the finished item because screens and viewing conditions vary. Garment measurements are approximate and subject to ordinary manufacturing tolerance.
5.3 Because Goods are handmade or made to order in small batches, minor variation between items is inherent and is not a defect.
5.4 We may improve or modify a design provided the modification does not materially affect the character or quality of the Goods you ordered.
6. Prices, taxes and payment
6.1 Prices are stated in United States dollars and exclude shipping unless stated otherwise. The total payable, including shipping and any tax we are required to collect, is displayed at checkout before you submit your Order. Nothing is added afterwards.
6.2 We may change prices at any time. A change does not affect an Order we have already confirmed.
6.3 If a price is published in error, we are not obliged to supply the Goods at that price. Where the error is obvious and could reasonably have been recognised as an error, we may cancel the Order under clause 4.4.
6.4 Payment is taken at the time the Order is submitted, by payment card processed by Stripe, Inc. We do not receive, process or store your full card number. Your use of Stripe is subject to Stripe's own terms.
6.5 Where we are required to collect sales tax, it is calculated at checkout and shown separately.
6.6 For shipments outside the United States you are the importer of record. Import duties, customs charges, brokerage fees and taxes levied by the destination country are not included in our prices, are payable by you, and are outside our control. Refusal to pay them is not a ground for refund beyond the terms of the Returns and Refunds Policy.
7. Delivery, title and risk
7.1 Delivery arrangements, costs and estimated timescales are set out in the Shipping Policy.
7.2 We deliver to the address you provide. You are responsible for the accuracy of that address. Clause 4 of the Shipping Policy governs corrections and undeliverable parcels.
7.3 Risk of loss and damage passes to you on delivery to the address you provided, or on collection where a carrier holds the parcel for collection at your instruction.
7.4 Title to the Goods passes to you when we have received payment in full.
7.5 Time of delivery is not of the essence unless we have agreed a deadline with you in writing.
8. Personalised Goods and Customer Content
8.1 We produce exactly what you submit. You are responsible for checking the spelling of names, the accuracy of dates and the quality of any image before you submit an Order. An error contained in the material you supplied is not a defect and is not a ground for refund.
8.2 Warranty as to rights. By submitting Customer Content you represent and warrant that you own it or hold all necessary rights and permissions to use it for the purpose of the Order; that you have obtained the consent of any identifiable living person shown in it; and that its use by us will not infringe the intellectual property, privacy, publicity or other rights of any person.
8.3 Licence to us. You retain ownership of your Customer Content. You grant us a limited, non-exclusive, royalty free licence to store, reproduce, adapt and print the Customer Content solely to the extent necessary to fulfil your Order and to keep the records described in the Privacy Policy. We will not publish your Customer Content or use it for marketing without your separate, express consent.
8.4 Content we will not produce. We may refuse, without liability, any Customer Content that is unlawful, defamatory, obscene, sexually explicit, hateful, that promotes violence or discrimination, or that appears to infringe the rights of a third party. Where we refuse on this ground we will cancel the Order and refund you in full, and we will tell you why.
8.5 Indemnity. You agree to indemnify us against all losses, liabilities, costs and reasonable legal expenses that we incur arising out of a claim by a third party that Customer Content, or our use of it in accordance with clause 8.3, infringes that party's rights. This clause survives termination.
8.6 Personalised Goods are excluded from the ordinary right to cancel. See clause 9 and the Returns and Refunds Policy.
9. Cancellation, returns and statutory withdrawal rights
9.1 The Returns and Refunds Policy sets out in full when an Order may be cancelled, when Goods may be returned, and how refunds are made. It forms part of these Terms.
9.2 You may cancel an Order for a full refund at any time before production begins, by emailing us. Once production has begun, cancellation is at our discretion.
9.3 Consumers in the European Union and the United Kingdom. Distance selling law gives you a period of fourteen days from delivery in which to withdraw from the Contract without giving a reason. That right does not apply to goods made to your specification or clearly personalised, and we rely on that exception for Personalised Goods. Where the right does apply, exercise it by an unambiguous statement sent to the email address in clause 1.3; the Goods must be returned to us, at your cost unless the Goods are faulty, and we will refund within fourteen days of receiving them back.
9.4 Nothing in these Terms excludes, restricts or modifies any guarantee, warranty, right or remedy conferred on you by law that cannot lawfully be excluded, restricted or modified, including under the consumer protection law of your state or country of residence.
10. Intellectual property
10.1 The site, its design, its text, its photographs, the artwork applied to the Goods, the name Saigon Crafter and the Saigon Crafter wordmark are owned by us or licensed to us and are protected by copyright, trade mark and other laws.
10.2 Purchase of Goods transfers ownership of the physical item only. It grants no licence to reproduce, adapt, resell in quantity, or exploit commercially any design applied to the item.
10.3 You may not copy, scrape, frame, mirror or systematically extract any part of the site without our prior written consent.
10.4 If you believe material on the site infringes your copyright, send us a notice at the address in clause 1.3 identifying the work, the material complained of and its location, your contact details, a statement that you believe in good faith the use is unauthorised, and a statement made under penalty of perjury that the information is accurate and that you are the owner or authorised to act for the owner. We will remove or disable access to the material while we investigate.
11. Acceptable use and accounts
11.1 You may not use the site for any unlawful purpose, to transmit malicious code, to attempt unauthorised access to any system, to place fraudulent Orders, or to interfere with the operation of the site or the experience of other users.
11.2 If you create an account you are responsible for keeping your credentials confidential and for all activity under your account. Tell us immediately if you believe your account has been compromised.
11.3 We may suspend or close an account, and refuse further Orders, where we reasonably suspect fraud, abuse or a breach of these Terms.
12. Warranties and disclaimers
12.1 We warrant that on delivery the Goods will correspond with their description, be of satisfactory quality, and be reasonably fit for the purpose for which goods of that kind are commonly supplied.
12.2 The warranty in clause 12.1 does not apply to fair wear and tear, wilful damage, misuse, failure to follow care instructions, alteration or repair by anyone other than us, or to variation of the kind described in clause 5.3.
12.3 Except as set out in clause 12.1 and in clause 9.4, and to the fullest extent permitted by law, the site and the Goods are provided without further warranties of any kind, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement.
12.4 We do not warrant that the site will be uninterrupted, timely, secure or free of error, and we may suspend, withdraw or restrict all or part of it for business or operational reasons.
13. Limitation of liability
13.1 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
13.2 Subject to clause 13.1, we are not liable to you for any indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, business, goodwill, opportunity or anticipated saving, however arising and whether in contract, tort including negligence, breach of statutory duty or otherwise, even if we were advised of the possibility of that loss.
13.3 Without limiting clause 13.2, we are not liable for a Contract being performed later than expected where the delay is caused by a carrier, a customs authority or an event described in clause 14. Where you tell us in writing before you order that an item is needed by a specific date, we will tell you honestly whether that date is achievable, and if we then accept the Order we will treat that date as agreed for the purposes of clause 7.5.
13.4 Subject to clause 13.1, our total aggregate liability arising out of or in connection with a Contract, whether in contract, tort or otherwise, is limited to the total amount paid by you under that Contract.
13.5 The limitations in this clause reflect the price of the Goods and the allocation of risk between us, and apply to the fullest extent permitted by law. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages, so parts of this clause may not apply to you.
14. Events outside our control
14.1 We are not liable for any failure or delay in performing a Contract caused by an event beyond our reasonable control, including act of God, fire, flood, severe weather, epidemic, war, civil disorder, act of terrorism, strike, failure of a utility or telecommunications network, carrier failure, customs delay, or a governmental measure.
14.2 If such an event continues for more than thirty days, either party may cancel the affected Order and we will refund any sum paid for Goods not delivered.
15. Privacy and communications
15.1 Our handling of personal information is described in the Privacy Policy and our use of cookies in the Cookie Policy.
15.2 We will send you transactional messages about your Order. These are not marketing and you cannot opt out of them while an Order is open. Marketing email, if any, is sent only with your consent and every such message contains an unsubscribe link.
16. Governing law, jurisdiction and disputes
16.1 These Terms and any Contract, and any dispute or claim arising out of or in connection with them including any non-contractual dispute or claim, are governed by the laws of the State of Texas, United States, without regard to its conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
16.2 Informal resolution first. Before commencing proceedings, you agree to contact us at the address in clause 1.3 and to allow us thirty days to resolve the matter. Most complaints are resolved this way within a few days, and we would rather fix a problem than argue about one.
16.3 If the matter is not resolved, the state and federal courts sitting in Harris County, Texas have exclusive jurisdiction, and you and we submit to the personal jurisdiction of those courts. Either party may bring a claim within the jurisdictional limits of a small claims court in its local venue.
16.4 If you are a consumer resident in the European Union or the United Kingdom, clauses 16.1 and 16.3 do not deprive you of the protection of mandatory provisions of the law of your country of residence, nor of the right to bring proceedings in the courts of that country.
17. General
17.1 Changes. We may amend these Terms. The version that governs your Contract is the version published on the site at the moment you submitted your Order, and we retain earlier versions. Material changes are announced on this page.
17.2 Severability. If any provision is held invalid or unenforceable, it is severed to the minimum extent necessary and the remaining provisions continue in force.
17.3 Waiver. A failure or delay in enforcing a right is not a waiver of that right, and a single or partial exercise does not prevent further exercise.
17.4 Assignment. You may not assign or transfer your rights under a Contract without our written consent. We may assign a Contract to a successor of our business on written notice to you.
17.5 Third parties. A person who is not a party to a Contract has no right to enforce any of its terms.
17.6 Survival. Clauses 8.5, 10, 12, 13, 16 and 17 survive termination or expiry of a Contract.
18. Contact
Saigon Crafter, Houston, Texas, United States. Email [email protected]. A person reads it.
Last updated 30 August 2026.